Account Manager

Location: Remote
Type: Full-Time • Eastern Time business hours
Compensation: Commensurate with experience

About Bright Pink Agency

Bright Pink Agency is a marketing agency specializing in designing, developing, and optimizing high-performing websites for franchise brands. We partner with franchisors and franchise marketing teams to create scalable digital ecosystems that drive leads, strengthen brand presence, and support long-term growth. Our expertise spans franchise web design, SEO/AIO, WordPress multisite solutions, and local marketing strategies — delivered with a strategic, personable, and witty approach that makes us more than a vendor; we’re an extension of your marketing team.

The Role

We’re hiring an Account Manager to own the relationship for a portfolio of franchise brand clients, working directly with each brand’s corporate marketing team.

You’ll be the main point of contact, coordinating website and SEO initiatives, managing deliverables, and ensuring clear, proactive communication that drives measurable results. This role works closely with our strategy, design, and development teams to deliver high-quality websites and SEO outcomes — you won’t be executing the tasks yourself, but will oversee project coordination and client communication from initial build through ongoing retainer work.

A core part of this role: once our strategy team completes a project’s foundational planning phase (what we call BrightStart), you own the handover — to the client and to our internal production team. That means you need to actually understand the strategy well enough to defend it, answer questions on it, and stand behind it in a room without a strategist there to back you up.

What You’ll Do

• Serve as the day-to-day contact for multiple franchisor corporate marketing teams — managing projects, timelines, deliverables, and communication across your portfolio of accounts.
• Fully understand and own the handover of each client’s BrightStart strategy phase — to the client and to internal teams — able to explain and defend every recommendation without relying on leadership to be in the room.
• Oversee SEO and website optimization across a brand’s local franchise locations — ensuring each site is properly localized, technically sound, and aligned with brand standards.
• Communicate effectively and professionally with corporate clients via email, phone, text, and video meetings.
• Lead, organize, and present in video meetings, providing confident updates, insights, and recommendations.
• Develop recommendations to improve website visibility, content performance, and AI Overview readiness (structured data, high-quality content, emerging search trends).
• Proactively identify ongoing growth opportunities beyond initial launch — local content expansion, blog development, case studies, and other retainer-based work that builds long-term client value.
• Manage multiple projects and workstreams simultaneously — from SEO audits to website builds to ongoing retainer deliverables — collaborating with internal teams and developers.
• Track KPIs, identify insights, and prepare concise performance reports with actionable next steps.

 

What You Bring

• Minimum of 3 years of experience in account management or project management within digital marketing, web, or SEO.
• Excellent written and verbal communication skills — you’re confident speaking, presenting, and writing for a professional audience.
• Comfortable leading and presenting in video meetings with clients.
• Strong client relationship skills; you build trust quickly and communicate clearly with corporate marketing teams.
• Working understanding of SEO fundamentals (technical, on-page, and local).
• A willingness to go deep on strategy — reading, listening, and genuinely understanding the “why” behind every recommendation, not just relaying it.
• Strong organizational and prioritization skills, with the ability to manage multiple clients and projects simultaneously.
• A proactive, curious mindset. You’re always looking for ways to improve outcomes and workflows.

 

Tools You’re Comfortable With (or eager to learn)

Google Workspace, ClickUp, WordPress.

Why You’ll Love Working With Us

• Work with a passionate, witty, and supportive team — fully remote, but never short on hype in chat.
• Work with respected national brands and see the impact of your efforts across dozens of local markets.
• Be part of a fast-growing agency shaping the future of franchise digital marketing.

 

How to Apply

Send your résumé and a short note about why you’d be a great fit to [email protected] with the subject line: Account Manager – Franchise Brand Websites.