Managed Live Chat Services: Capture Leads in Real Time

Your Website Is Open 24/7 – But Can It Assist Visitors When They Need You?

A potential customer lands on your website looking for a solution. They’re interested but hesitant – unsure of where to start. They scan your page, hesitate, and then… they leave.

Why? Because there was no immediate way for them to get answers—so they clicked away.

a woman sitting at a desk with a laptop using managed live chat services

What Are Managed Live Chat Services

A website without real-time live chat support is like a storefront with no employees inside. People browse, get overwhelmed with questions, and leave without making a decision.

With Bright Pink Agency’s Managed Live Chat Services, we ensure that your visitors get immediate, human-powered engagement – not bots. Our professional chat operators respond in real time, guide visitors through their decision-making process, and qualify leads so your franchise locations never miss an opportunity.

And here’s why that matters:

  • 78% of customers buy from the first business that responds to them. (Lead Connect)
  • Speed is everything – you’re 7x more likely to qualify a lead if you respond within an hour, compared to waiting just one more hour. (Harvard Business Review)

Here’s Where Your Franchise Stands Out:

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24/7 Live Chat Support

Never miss a lead - our team engages visitors around the clock.

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Real People, Real Conversations

No generic bots. Our trained operators provide authentic, personalized responses based on a script you approve.

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Seamless Lead Capture & Handoff

We qualify leads and pass them directly to your team for follow-up - even immediately with Call-Connect for real-time conversations.

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Pay-Per-Performance Model

You only pay for qualified leads, making live chat a cost-effective marketing strategy.

See how managed live chat works right here, on this page!

More Conversations. More Leads. More Growth.

Integrating managed live chat services into your franchise website isn’t just about answering questions – it’s about capturing opportunities in real time. Every visitor who lands on your site is a potential lead, a future customer, or a current client looking for support. If they leave without engaging, that’s a missed opportunity.

With real-time, human-powered chat, we ensure that:

  • Leads get the answers they need – before they move on to a competitor.
  • Franchise owners only pay for qualified leads – not job seekers or existing customers.
  • Your brand feels approachable, responsive, and ready to help – 24/7.

 

How does it work? Our trained chat operators engage with every visitor, whether they’re a potential customer, an existing client in need of support, or someone exploring your brand. But here’s the best part: You’re only billed for qualified leads – real prospects who provide their contact information and are located in your service area (if applicable).

This personalized, proactive approach not only increases conversions but also strengthens customer trust and brand reputation. Whether your franchise is in home services, wellness, B2B, or retail, live chat makes sure every visitor gets the engagement they need – right when they need it.

Want to see what’s possible?

Illustration of a two men speaking on a computer screen representing the managed live chat support

Be the First to Connect – Before Your Competitors Do

Most customers begin their search online when they need a service, and Managed Live Chat ensures your franchise locations are available the moment potential customers are ready to engage – capturing leads and delivering them straight to you. Check out our Managed Live Chat pricing.

Services

Details

Price

Managed Live Chat

One-time setup Fee

$550

Managed Live Chat

Per Qualified Lead

$20 (only pay for qualified leads)

Enhance Your Managed Live Chat with These Optional Add-Ons

  • Appointment Scheduling – $100 setup
  • Spanish Chat – $100 setup
  • Text-to-Chat – $50 setup
  • Exit-Intent Popups – $50 setup
  • Google Business Profile Chat – $50 setup
  • Facebook Messenger Chat – FREE
  • Video Greeting – FREE

How Our Managed Live Chat Services Work

  • We Handle the Setup – No heavy lifting required. We take care of everything, from installation to customization.

  • You Approve the Script – Our team crafts a tailored chat script that aligns with your brand. You review and approve it before we go live.

  • Real People, Real Conversations – Our trained live chat agents engage visitors in real time, answer common questions, and capture key details.

  • Instant Call-Connect for Hot Leads – When a lead is ready to talk, we transfer them directly to you by phone—no delays.

  • Exit-Popup Technology – Before visitors leave, we prompt them with a final opportunity to connect.

  • Leads Delivered Directly to You – Qualified leads go straight to your inbox, ready for follow-up.

More leads, less hassle—so you can focus on running your business. Want to dive deeper into how managed live chat services drive growth and conversions? Check out our blog.

Your Secret Weapon for 24/7 Availability

Your website is always open – but is it ready to connect with visitors when they need you? Managed live chat services ensure no opportunity is missed by turn passive website traffic into active leads.

  • Be available when customers have questions
  • Capture high-intent leads before they leave
  • Convert conversations into booked appointments

 

Let’s make your website work harder.